Security, Privacy & Legality

Is this service legal?

Yes, this service is regulated by a number of organisations to ensure the care you receive is up to the standard expected in The UK. For more information please see our ‘About Us’ page.

How can I be sure the medication is genuine?

We are a registered and regulated UK pharmacy; we source all our medications from the same wholesalers as your local chemist. We will always supply exactly what is ordered and will never substitute generic medicines unless that is what you have requested.
We are also licensed by the NHS to provide NHS prescription delivery in the UK.

Why do you need all the details required?

When we ask for any personal details and/or medical history, it is to ensure that everything that you receive from us is safe and appropriate for you to take. This is the same information that would be required to check a medicine sale or prescription in your high street pharmacy, or GP surgery if you use our Online Doctor.

Are my personal details and payment information safe?

All data, including personal, medical, and payment data, is 256-bit encrypted prior to transmission. Our servers are monitored constantly and are protected by firewalls and the latest security updates, which cannot be directly accessed via the Internet. We use Barclaycard, one of the largest payment processors in the world to handle and store your payment details to ensure that they are secure. 

Do you use cookies on your site?

Yes, we only use cookies where necessary to improve your experience as a customer on our site.

Why do you perform identity checks?

It is a legal requirement for healthcare providers to ascertain the identity of their patient. In the same way that you must provide ID to first register with your GP, we are required to carry out an identity check on our patients when they first register with us.

Buying Medicines Online

How do I find the item I am looking for?

We’ve worked hard to make our website as simple as possible to use. If you know the name of the product you’re looking for, use the search function or visit our shop page.

How can I check the status of my order?

You will be kept up to date at every stage of your order via email. Upon payment, you will receive an order confirmation email. We will also email you when we have dispatched your order; we aim to do this on the same, or next, working day.

Will I receive a receipt for my order?

Yes, you will receive an order confirmation via email.

What payment methods do you accept?

We accept most major Bank Transfer, Bitcoin & Other Cryptocurrencies, PayPal (Friends and Family Option).

What are the typical expiry dates on the products sold?

We use a stock rotation system to ensure you receive products with the longest possible expiry dates. We always aim to ensure that this is a period of no less than 6 months.

Can I repeat order?

Yes, it is possible to repeat order your medication. If you are ordering repeat medications and the circumstances have not changed since the last order, the process is much quicker than your first consultation. You can order repeat supplies of medicines by logging in to your account (in the top right of every page) and selecting the medication you require from the list available.

Returns & Cancellations

Can I return items that I have purchased?

Yes, you can return any non-medicinal products to us that are unused and in a resalable condition as set out in our ‘Returns Policy’. Unfortunately, we are unable to accept returns of medicines or medicinal products, as they cannot be reused once they have left the pharmacy.

How do I return items?

If you wish to return non-medicinal items you should read our ‘Returns Policy’ for guidance.

Can I cancel my order?

You can cancel an order at any point before you receive an email confirming the item has been dispatched. This can be done by WhatsApp or Email. If you have received a dispatch confirmation mail, please contact us and we will endeavour to help.

How long will it take to receive a refund

Once your refund has been confirmed and any outstanding goods have been successfully returned to us you will receive your refund by the original method of payment within 3 – 4 working days.