Our policy does not allow for any prescribed medication to be returned – this is for safety reasons and we are not authorised to re-sell returned medication. If you have any unwanted or unused medication, you can take it to a local pharmacy and they will dispose of the products safely.
If you have ordered any of our products that are to be delivered by post, you have the right to cancel such an order up until the point that your medication is accepted by the pharmacy.
All medication returned to us must be destroyed even if they were unopened and unused. For this reason, we cannot offer refunds for returned or unwanted medicines. Full refunds can only be offered on orders cancelled prior to dispatch.
If an order arrives damaged:
Crushed box and some tablets or capsules have been pressed out of the blister packs
We will replace the damaged blister strips after sufficient evidence has been provided of the damaged product. Once the replacement has been approved the damaged strips must be disposed of at your local pharmacy.
Cream/ointment tube is pierced or squeezed out in to the packaging
We will send a replacement product after sufficient evidence has been provided of the damaged product. Once the replacement has been approved the damaged tube(s) must be disposed of at your local pharmacy.
Liquid/Solution bottle is leaking or smashed
We will send a replacement product after sufficient evidence has been provided of the damaged product. Once the replacement has been approved the damaged bottle(s) must be disposed of at your local pharmacy. Please be careful when handling broken glass.
If you order arrives opened or tampered with you must contact customer services as soon as possible. Do not use the products.
If you have not ordered a medicine and only ordered a general product then return is possible. The customer is responsible for any shipping costs incurred when returning the item. A full refund will be issued upon return of the undamaged non-medicine product.
If a refund is offered, the refund can only be issued to the original method of payment. A refund can take 5-10 working days to appear on your bank statement. Your statutory rights are not affected during this period.
If you wish to cancel your order or would like to know more about your delivery you can email : firstname.lastname@example.org and we can help you.
Distance Selling Regulations
The Consumer Protection (Distance Selling) Regulations 2000 outlines there is no right to cancel under the following circumstances:
- Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts.
- For the supply of goods clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;
There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel.
These include items and tailor-made or personalised items. They also include goods with a seal for health protection and hygiene reasons that’s been broken.